Shipping & Returns

Shipping

We can ship to virtually any address  the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

You may return most new, unopened items within 60 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Returns Made Easy

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Returns at Xtenzi are simple. If for any reason you aren't fully satisfied with your order, we're here to help. With Xtenzi you have a 60-Day Money-Back Guarantee. You can return any complete, like-new item within 60-days of purchase.

How to Return an Item:

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Return & Refund Policy: At Xtenzi, we want to make sure that you are completely satisfied. If for some reason you aren't happy with an item on your order and want to return it, we make returns and refunds extremely simple.

60-Day Guarantee: Send back like new items within 60-days for a replacement or full refund.

A Few Things to Remember

Items must be like new - Xtenzi can charge a restocking fee or refuse a return for any item not in like new condition. Some examples of when a deduction or refusal of warranty would apply:

  1. Different or defaced serial number
  2. Missing original product packaging or included parts
  3. Items returned damaged due to improper packaging
  4. Opened software or media
  5. Merchandise that was returned to sender
  6. Pre-cut wire, made to order or special order merchandise
  7. Mounted or used subwoofer enclosures or speaker boxes

Choose - Let us know if you want a replacement or full refund for the value of your items when submitting your return.

You will be notified - Once you submit your return, go ahead and relax. We will email you within three business days after your package is delivered to our warehouse and your refund or exchange is processed.

Some expenses are non-refundable - Keep in mind that some return services are not refundable. Shipping services, customs and duties (international) and installation services are not eligible for refund or compensation.

Return shipping - Within 60 days we ask for you to cover the shipping expense back to us and we'll gladly cover the transit cost for your replacement (domestic). However, any customer outside of 60 days and under warranty will be responsible for shipping both ways as we mirror the manufacturers' coverage.

Refunds:Refunds are strictly applied back onto the original form of payment and will take three to five business days to appear available back onto your account.

 

 

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